Distributors may submit product to Craftline® that is deemed to be defective in material or workmanship for a period of 1 year from date of shipment. Discontinued or obsolete items will not be considered for credit.
Debit Memos or invoice deductions are not allowed and will be charged back to the customers account.
The Warehouse Distributor must first call the Craftline® customer service department at 1-800-505-9099 to obtain a Return Authorization (RA) number.
The suspect product must be shipped to Craftline®, freight prepaid, with the RA number clearly marked on all cartons. It will then be inspected by Craftline® personnel and a final disposition will be made.
Products deemed to be defective will receive full credit.
Products shown in this catalog are subject to change.