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Delivery Information

Payment Terms
Net 30 Days to companies with approved credit.

Invoice Deductions
No deductions or credit may be taken for any reason until a credit memo has been issued by Craftline®. Any unauthorized deduction will automatically put the account on credit hold.

Purchase Order Requirements
Purchase order number and complete shipping information are required on all purchase orders.

Craftline® will choose the most cost effective surface shipping method possible. Distributors may, however, specify a particular truck line or shipping method. Any additional costs incurred by Craftline® will be charged back to the Distributor. Distributors with pre-established third party freight billing arrangements should provide Craftline® with the shippers name and third party account number. Products required to be shipped by truck will incur a $10.00 pallet and wrap charge for each pallet needed and shall be paid by Distributor.

Damaged Shipments, Shortages
All Craftline® shipments are F. O. B. North Haven, CT. Title passes from Craftline® to the purchaser at the time of shipment. Carton shortages and damages must be claimed against the carrier at the time of delivery. To expedite processing of claims against the carriers, the customer must note damages or shortages on the bill of lading at the time of delivery, and promptly request an inspection by the carrier or his claims agent.
All reports of damaged shipments or shortages are to be copied and sent to the attention of the Craftline® Customer Service Department.

Refused Shipment
Any expense due to or resulting from a refused shipment shall be borne by the Distributor. A 15% restocking fee and all shipping costs will be charged back to the Distributor if shipment is refused. Future shipments will not be made until Craftline® is reimbursed for prior expenses. Debit memos or invoice deductions will be charged back to the Distributor’s account.